FedEx Delivery Exception | What it means and how to deal with it (2023)


FedEx Delivery Exception | What it means and how to deal with it (1)

Everyone expects their orders to arrive on time, but there are certain situations that delay the delivery date. Unfortunately, if you regularly receive packages, there may be occasional delivery exceptions. So what exactly is causing a delivery exception and what can you do to fix it? It can be caused by a number of different things and it can really happen at any point along the way. In this article we explain everything you need to know about exceptions and we also tell you how to deal with these situations to ensure that you receive your package as soon as possible.

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What is a FedEx Delivery Exception?

So what is a delivery exception? A FedEx delivery exception is anything that delays your delivery. It can simply be postponed to the next day, or it can be postponed by several days depending on the specific problem. This means that even if the sender shipped your FedEx package on time, delivery may take longer than expected. These circumstances are unforeseen as FedEx Home and FedEx Ground always make every effort to ensure your package arrives on time. However, if a delivery exception occurs, it is usually beyond the carrier's control.

A delivery exception usually always results in an updated expected delivery date in your tracking status. It can sometimes take a few hours or even a day for an updated date to appear. FedEx may need to evaluate the exception and determine how long it will take to resolve the issue before updating the delivery date. In some cases, they may be able to get your package going again and deliver it on the originally scheduled date. However, an exception will usually result in a delay of at least one day in the delivery of your item.

You may even see a "PMX" exception code when you open the FedEx tracking page on This means that an exception occurred in the PM period. This usually means that the delivery volume that day was so high that the driver couldn't deliver them all before the end of the day. Then,What time does FedEx deliver?? The official delivery cut-off is 20:00, although they usually deliver later in the busy season.

Shipping exceptions for other carriers

FedEx is not the only carrier that sometimes has a shipment delayed due to unforeseen circumstances. Each carrier may handle things a little differently, and sometimes you may need to take steps to deliver your package. Here's what you need to know about shipping exceptions with some of the best shipping services.


AUPS Shipping Exceptionoccurs when your package encounters an unforeseen event that may delay delivery. This could be due to an illegible address, package damage, or even inclement weather. Normally UPS will try to resend the package as soon as possible. However, make sure you check your tracking number regularly. If you find that the status has changed to Action Required, you or the shipper must contact UPS to provide additional information to complete the delivery.

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There are often delays at the post office due to incorrect addresses or high volumes on public holidays. Although the USPS isn't known for providing the most detailed tracking information, you'll typically see an exception status when trying to find your tracking number. Again, check the status regularly so you always have the latest updates on the whereabouts of your item.


DHL's exception status can sometimes look a little different than other transport companies. You may see something indicating that your package is "on hold". This usually signals a shipping exception and means DHL will try to recalculate your delivery date based on the information they have about the exception. You should see a new delivery date within a day or so, and most exceptions will not delay your package more than a few days.

Common causes of delivery exceptions

FedEx Delivery Exception | What it means and how to deal with it (2)

So what is causing your item to be late and when do these exceptions occur? There are a number of things that can cause an exception, and they can happen at any point in the shipping journey. Here are the most common reasons for a shipping exception.

— Missing or damaged shipping labels

Label damage is a very common reason for delays. If the shipping label becomes damaged and illegible, the carrier cannot determine where the package needs to be delivered. It is possible for the shipping label to be completely torn off as it moves through the machines in the sorting facility. In this case, you or the shipper must contact the carrier to provide the correct delivery address or missing documentation so that they can return the package to its destination.

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- Extreme weather conditions

Sometimes the weather just makes it too dangerous for the delivery people to do their job. This can happen while the package isin transitthrough the carrier's infrastructure or on the delivery route to your home. Most weather events are short lived and the package is usually delivered within a day or two. However, in the event of a catastrophic situation such as a natural disaster or wildfire, you should consult your carrier to determine your collection options.

— Receiver not available

This usually happens when you need to sign a package. If the driver arrives and no one is home to receive the package, he must put the package in exception status and continue on his route. They usually leave a note at the delivery address with instructions to reschedule delivery or collect the item.

- Federal holidays

If the delivery date falls on a national holiday, most carriers will not operate and deliver on that day. This can throw an exception, but is easy to handle. The package is usually delivered the next day. In this case, there is no need to contact the carrier or check for frequent tracking status updates.

- Customs delays

If you placed an order from another country, the customs may add a lot of unexpected time to the schedule. Your carrier will do their best to provide an accurate delivery time, but your item may take longer to clear customs than the carrier expects. Customs delays are always a risk when shipping internationally, so online shoppers should be aware of this situation when ordering items from outside the country. This can be a particular problem for e-commerce companies that place their orders through foreign suppliers.

— interference of animals

Believe it or not, animals can delay your shipment. Most often this happens when a dog or wild animal at the recipient's address prevents the driver from getting out and delivering your package. The delivery attempt is unsuccessful because they cannot exit the vehicle safely. Animal intervention usually occurs when the packaging isin the FedEx vehicle for delivery. They will usually attempt to resend the next business day, but you can always contact customer service to determine other options available to you.

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Handling Shipping Exceptions

In most cases, if your scheduled delivery is delayed by a FedEx shipping exception, you don't need to take any action. In most cases, your parcel will be delivered on the new delivery date without your intervention. However, there may be times when you need to contact your wireless service provider. Please pay special attention to the details in the tracking information. These details should provide you with information about the cause of the delay and let you know if you need to take any action. If you are unsure of the cause of the exception or what you need to do, you can always contact the carrier's customer service team and explain the situation. They can tell you exactly what to do. You may have the option to collect the package from a local facility or simply wait and be delivered to your home a day or two late.

Ways to avoid delivery exceptions

There are a few things you can do to ensure your packages are delivered on time. If you are the shipper, first make sure there is a proper shipping label and barcode on the package. If the label is handwritten, make sure it is legible to avoid confusion. As the recipient, please ensure you are at home on the scheduled delivery date in case a signature is required. Also, make sure all pets are inside or on a fence so the driver can exit the vehicle safely and complete the delivery. If action is required on your part to resolve an exception, contact the carrier as soon as possible to keep the package moving and avoid lengthy delays.


Delivery exceptions aren't fun, but they can happen from time to time. Your tracking status will usually provide you with details about the cause of the delay, and most of the time you don't need to take any action. However, if you need to provide additional information to the operator, please do so immediately. This will ensure that the exception is resolved and your package is delivered as quickly as possible.

frequently asked questions

How do I fix a FedEx delivery exception?

In most cases, you don't need to do anything to fix a delivery exception. Most exceptions are handled by the carrier and your package continues on its way. However, in the event of a missing or damaged label, you must contact FedEx to provide the correct address and information for delivery.

What does it mean if your package has a delivery exception?

What does delivery exception mean? This means that your package has encountered an unforeseen event that will likely delay delivery after the estimated delivery date. This can be for many reasons, from the weather to wildlife. Check your tracking status to see an updated delivery estimate for your item.

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Will FedEx attempt to resend my package after a delivery exception?

Yes, most of the time FedEx will try to resend the package after an exception. After trying a redelivery a few times, it usually doesn't try to deliver again. They will hold the item at their local facility for about a week. If you don't contact them and arrange a pickup, they will return the item to the sender.


Will I still get my package if it says shipment exception? ›

A delivery exception may be issued anytime a package is delayed or undeliverable, but it doesn't always indicate that your package will arrive late. In certain instances, a package does still arrive at its final destination on time, even after a delivery exception occurs.

How long does FedEx shipment exception take? ›

conditions (making delivery routes impassable), customs delays, or national holidays. case, most FedEx shipment exceptions get resolved on their own in less than seven days of the delivery dates. However, if the delay impacted your entire business operations, you can ask for a refund of the shipping charges.

How long does a package exception take? ›

Delivery exception delays are usually relatively short; Oftentimes, delivery exceptions arrive the next day (for instance, if no one was home on the first delivery attempt, the carrier will try again the next day).

How long does a processing exception take? ›

If you get a USPS update that says “processing exception,” it means your package has been delayed, most likely for one of the common delivery exception reasons. Depending on the package status indicated in the update, USPS may attempt to deliver the package again on the next day (except Sundays).

What happens after an exception? ›

After an exception handler runs, the current block stops executing and the enclosing block resumes with the next statement. If there is no enclosing block, control returns to the host environment.

What happens when an exception is completed? ›

3. What happens when an exception is completed? Explanation: When an exception is recognised, the address of the instruction and the MSR are stored in the supervisor registers and the processor moves to the supervisor mode and starts to execute the handler which is associated with the vector table.

What is the process of exception? ›

The process exception typically states the problem that requires user review or intervention. Your business logic and workflows determine whether to continue processing an order summary when an exception occurs. When necessary, you can suspend order processing until the issue is reviewed and resolved.

What does exception status mean? ›

An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day. Examples of exception include: address unknown, damage to shipment, or signature not received.

What does exception process mean? ›

Related Definitions

Exception Process means a written, defined process for persons who, for reasons beyond their control, are unable to present all necessary documents and must rely on alternate documents to establish identity, date of birth or U.S.


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